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Legal

Privacy Policy

This policy explains what information Universal Sports Ltd collects through this website, how we use it, and the choices and rights available to you.

Last updated: [date to be confirmed]

Universal Sports Ltd ("we", "us", "our") is a UK community sports organisation. This website is enquiry-based — we do not sell products online, take payments through the site, or operate customer accounts. This policy covers the information we collect when you make an enquiry or otherwise use this website.

If anything in this policy is unclear, or you'd like more detail on how a particular enquiry was handled, please get in touch using the details at the end of this page.

Collection

What information we collect

We collect information you choose to give us when you submit an enquiry through our contact form.

Depending on what you fill in, this may include:

  • Your full name
  • Email address
  • Phone number
  • Organisation name (for example, a school, club or council)
  • The type of enquiry you're making
  • The sport you're enquiring about, if relevant
  • Your location
  • The message you send us

Name, email and a message are required to submit the form; the other fields are optional. We do not currently collect payment details, account passwords, or other sensitive personal information through this website.

Use

How we use enquiry information

We use the information you provide for the purpose you provided it — responding to your enquiry.

Specifically, we use your information to:

  • Read, assess and respond to your enquiry
  • Contact you by email or phone about the enquiry you submitted
  • Keep an internal record of enquiries so we can follow up appropriately

We do not use enquiry information for automated decision-making or profiling.

Storage

How information is stored and processed

Enquiry information submitted through this website is stored electronically in a secure database used to manage enquiries.

Our website infrastructure and database provider may process and store data on servers located outside the United Kingdom. Where this is the case, appropriate safeguards are expected to be in place as required by data protection law. [Specific hosting location and safeguards to be confirmed.]

Access to stored enquiry information is limited to people at Universal Sports Ltd who need it to respond to enquiries.

Sharing

When information may be shared

We do not sell or rent your information to third parties.

We may share information in limited circumstances, such as:

  • With service providers who help us run this website and store enquiry data on our behalf, solely for that purpose
  • Where we are required to do so by law or a valid legal request
  • Where sharing is necessary to deliver a specific service you've enquired about (for example, passing details to a coach or partner organisation involved in delivering a session you've asked about) — we will only do this where relevant to your enquiry

We do not currently use third-party advertising or marketing platforms to share enquiry information.

Retention

Data retention

We keep enquiry information for as long as it is reasonably needed.

We retain enquiry information for as long as necessary to respond to your enquiry, maintain a reasonable internal record, and meet any applicable legal or accounting requirements. [Specific retention period to be confirmed.] After this, information is deleted or securely disposed of.

Security

Data security

We take reasonable steps to protect the information you share with us.

This includes using a secure, access-controlled database to store enquiry information and limiting who can access it. No method of storing or transmitting information online is completely secure, and we cannot guarantee absolute security, but we work to protect your information against unauthorised access, loss or misuse.

Your rights

Your rights over your information

You have rights over the personal information we hold about you.

Depending on applicable data protection law, these may include the right to:

  • Ask what information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your information, where there's no good reason for us to keep it
  • Ask us to stop using your information for a particular purpose
  • Withdraw consent, where we are relying on consent to use your information

To exercise any of these rights, contact us using the details below. We'll respond to genuine requests as promptly as we reasonably can.

Cookies

Cookies & website usage

This website may use basic cookies or similar technologies needed for it to function correctly.

We do not currently use cookies for advertising or cross-site tracking. If this changes, this policy will be updated accordingly. [Details of any analytics or non-essential cookies to be confirmed.]

Updates

Changes to this policy

We may update this policy from time to time, for example to reflect changes in how we handle enquiries or to meet new legal requirements. Any updates will be posted on this page with a new "last updated" date.

Contact

Get in touch about this policy

If you have any questions about this policy, or want to exercise any of your rights over your information, contact us: