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Legal

Cancellation & Refund Policy

This policy explains how cancellations, booking changes and refunds are handled for services, events, programmes and activities provided by Universal Sports Ltd.

Last updated: March 13, 2026

Universal Sports Ltd understands that plans can change. This policy sets out the cancellation, booking-change and refund arrangements that apply to our services, events, programmes and activities.

By making a booking or payment, customers should ensure that they understand these terms before confirming their booking.

Cancellations

Customer cancellations

Payments are generally non-refundable when a customer chooses to cancel a confirmed booking.

Once a booking, event registration, programme, coaching session or other service has been confirmed and payment has been made, the payment is non-refundable where the customer chooses to cancel or does not attend.

This includes cancellations due to personal reasons, changes of plans, non-attendance or other circumstances outside Universal Sports Ltd's responsibility.

Attendance

No-show bookings

Failure to attend does not normally result in a refund.

If a customer does not attend a booked session, event, activity or programme without prior agreement from Universal Sports Ltd, the payment remains non-refundable.

Events

Event-specific bookings

Customers should make sure they can attend before completing a booking for a specific date or period.

For events, leagues, activities and bookings scheduled for a specific date or period, customers should make sure they are able to attend before completing their booking.

A booking may involve reserving a place, venue, equipment, staff and other resources specifically for the customer.

Changes

Changes to bookings

Booking changes should be requested with sufficient notice.

Customers who wish to change their booking must inform Universal Sports Ltd at least 48 hours before the scheduled date or session.

Requests made with less than 48 hours' notice may not be accommodated and may remain non-refundable.

Any change is subject to availability and must be agreed with Universal Sports Ltd in advance.

Our cancellation

Cancellation by Universal Sports Ltd

If we need to cancel a service or event, we will contact affected customers as soon as reasonably possible.

If Universal Sports Ltd has to cancel an event or service and is unable to provide a suitable alternative, any refund or other remedy will be handled in accordance with the applicable booking terms and UK consumer law.

Legal

Statutory rights

This policy does not remove rights that customers have under applicable UK consumer law.

Nothing in this policy is intended to exclude or restrict any statutory rights, liability or consumer protections that cannot legally be excluded or restricted.

Contact

Questions about a cancellation?

If you have a question about cancelling or changing a booking, please contact us: